SERVICE AND SUPPORT
We’ll help you every step of the way
When you choose ON!Track, our team of experts is with you for the long haul. Here when you need us, we’ll help you and your employees get the very best from your digital asset management system and answer any queries you may have.
HOW WE SUPPORT YOU
Our team of experts are on hand to help you with:
- Technical support and assistance
- Start-up meeting and goal setting
- Asset tagging and registering
- Change management support
- Tool park optimisation
- Regular reviews of status and opportunities
HOW ONSITE SUPPORT HELPED US
Yard Administration Assistant
Sonic Rail Services
YOUR ON!TRACK SUPPORT AND SERVICES
Our field-based experts are happy to visit you anywhere you choose to provide face-to-face-support. We can help with anything from tagging and registering assets, to training your employees or troubleshooting any issues.
Unlimited phone and email support
Our in-house Customer Services team is on hand to answer your queries via telephone or email. We can use screen-sharing technology to see your issues first hand and guide you accordingly.
Regular software updates
ON!Track software and mobile apps are updated regularly, introducing value-added features and enhancements based on your feedback and fixing any bugs.
Online knowledge base
If you need help performing tasks and actions with ON!Track, you’ll almost certainly find the answer in our online knowledge base – a helpful library of videos and support articles, available 24/7.
Customised development plan
We make switching to ON!Track as painless as possible. When we implement the system together, we’ll work with you to tailor it to your business needs. You can also request a meeting with your Consultant at any time to discuss your current challenges or to get support with your change-management.
STAY ON!TRACK – WHEREVER YOU ARE
Don’t lose valuable time tracking items down or wasting money buying or hiring replacements.Find out more
ON!Track automates and simplifies compliance, saving you time and making sure you avoid fines.Find out more
Tool Park Optimization
What tools do you have? Are they the most efficient or reliable tools for the job?Find out more