Return Policy

1. Goods may be exchanged or returned for credit by the Customer within 10 calendar days of the delivery date, subject to prior written approval by Hilti. Requests made after this period may be refused at Hilti's sole discretion

1.2 Hilti will not accept the return of any goods unless:

• The Customer has notified Hilti prior to dispatch,

• The return has been approved in writing, and

• The original Delivery Note is clearly quoted in all return correspondence and documentation.

1.3 Returns of used, damaged, or expired consumable goods will be accepted only at Hilti's discretion and may be subject to a disposal fee as per the Standard rates of Hilti.

1.4 Returns of chemical products or any items with an expiry date will not be accepted, regardless of usage status or packaging condition, due to safety and compliance regulations.

1.5 All returns or exchanges should be arranged by the Customer in coordination with Hilti,

2. Return Guidelines

2.1 Packaging Requirements All returned goods must be packaged securely to prevent damage in transit. Hilti will not be responsible for damage caused due to inadequate packaging by the Customer. 2.2 Condition of Goods Returned items must be in original condition, including:

• Undamaged and unused,

• In original packaging (including manuals, accessories, and labels),

• Free from markings, stickers, or tampering.

2.3 Inspection Upon Return All returns will undergo inspection upon receipt at Hilti's warehouse. Goods not meeting the required conditions may be rejected or returned to the Customer.

2.4 Return Delivery Number (RDN) Customers must obtain a Return Delivery Number (RDN) from Hilti

2.5 Proof of Delivery Customers are encouraged to retain proof of delivery and shipment tracking information for all returned items. Hilti is not responsible for goods lost or damaged in transit without traceable documentation.

2.6 Timeframe for Credit Note Issuance Approved returns will be processed and credited within 14 business days of receipt, pending successful inspection. The Customer will be notified once the credit has been issued.

2.7 Faulty or Damaged Goods If goods are received damaged or faulty, Hilti must be notified within 48 hours of delivery. Supporting evidence (e.g. photos or delivery notes) must be provided, and Hilti may arrange collection at its own expense if the claim is validated.

2.8 Non-Returnable Items The following items are not eligible for return, unless supplied in error or found to be defective:

• Customized or non-standard products,

• Products marked as "Final Sale" or "Non-Returnable/ no returns allowed",

2.9 Legal Compliance: All returns must comply with local safety, transport, and hazardous materials regulations. Returns failing to comply may be rejected or require special handling at the Customer's cost.

2.10 Partial Returns Hilti reserves the right to accept or decline partial returns of multi-line or bundled orders, depending on product type, condition, and original agreement. In the event that any matter is not specifically addressed in this Policy, Hilti's General Terms and Conditions for Sales ("GTCs") available at Hilti Online, as may be amended from time to time, shall apply. For the avoidance of doubt, no terms or conditions proposed, referenced, or included by the customer, including but not limited to those contained in purchase orders or other documents, shall apply, even where such customer